| Job Code |
: |
ITI-3374-01 |
| Job Title |
: |
Microsoft 365 Expert/Principle |
| Department |
: |
IT Infrastructure |
| Role Definition |
: |
Roles at this level are experienced individuals responsible for studying the internal and external developments within the own specialism, applying IT solutions and implementing IT policies, procedures and/or guidelines, within the own functional area and in line with existing strategies and policies, and business needs, in order to ensure the availability of integrated IT solutions for specialized issues. They are technical experts in their area of specialization. |
| Key Role & Responsibility |
: |
- You will be the Expert for Microsoft
365 tools and services in the region supporting our global Linde Engineering IT
Service Manager for Microsoft (Office) 365.
- Consult end-users on their
O365 related demand (productivity improvements)
- Support the global Linde
Engineering IT Service Manager in implementation, rollout and change management
for our Microsoft (Office) 365 roadmap activities.
- Collaborate closely with Linde
Group Office 365 core team and adjust global approaches to Linde Engineering
needs. Support appropriate change management activities to increase adoption.
- Support the global Linde
Engineering IT Service Manager in managing the O365 change champions network
and develop together with the business new use cases for Office 365 based
collaboration.
- Communicate, coordinate, and
discuss Office365 related topics with our Linde Engineering IT Service Manager
for Office 365 and Linde Engineering IT locations globally and share best
practice and new approaches.
- Ensure that proper process
documentation is available and updated. Support regional/local IT by providing
appropriate end-user communication.
- Troubleshooting and resolving issues
from a 2nd level perspective supporting the end-users and drive any required
escalation with the Linde Group Office 365 core team L2 support resp. with the 3rd
level support
- Participate in periodic
after-hours IT support, projects & systems maintenance.
- Support the optimizing of M365 License spend in LE
|
| Education qualification & Experience |
: |
Bachelor of Engineering in any discipline or BCA.
Certified Microsoft 365 (Office 365) Fundamentals or Office Specialist
7 to 8 years' Experience |
| Technical Knowledge |
: |
- Deep knowledge of Microsoft/Office 365 tools and
services from end-user usability and administrative perspective.
- Excellent
written and oral communication skills, problem-solving skills, process & change
management skills, along with the ability to analyze processes in an existing Business
environment and openness to understand existing customization to support and educate
the Business applications user environment.
- Strong end-user communication, networking and
change management skills in an intercultural environment. With the ability to communicate
ideas in both technical and user-friendly language.
- Structured and team-oriented approach to work, with
good documentation skills.
- Project
management skills to manage on time and budget. Keen attention to detail.
- Ability
to effectively prioritize and execute tasks in a high-pressure environment.
|
| Preferred SkillSet |
: |
• Minimum 3 years’ experience as IT Service Manager,
IT Change Manager or IT Project Manager
Deep
knowledge of Microsoft 365 tools and services |
|
Targeted Industries
|
: |
• Candidate who has worked in EPC organization in similar profile is preferred.
• Experience in a global acting company together with all social and communicative competences involved.
|
