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Job Code : ITI-IT infrastructure-2021-06-01
Job Title : Senior Executive - IT Infrastructure
Department : IT Infrastructure
Key Role & Responsibility :

Will be required to perform the following as 2nd level support for Server Administrator job


·      Analyze, rectify and solve the problems concerned with Operating System, Hardware and Software.

·      SharePoint Infrastructure side support to development team (installation, troubleshooting, incident support, patching)

·      Incident root cause analysis and problem solving for Microsoft servers

·      Install, manage and troubleshoot Microsoft SCCM clients.

·      Perform regularly (Daily) Server's Event (Log) monitoring, reporting and health checks

·      Administration which includes setup, upgrade and decommission of applications

·      Administration of Server OS and Hypervisor

·      Installation & upgrade of Server OS, Client OS

·      Data consistent backup and restore on OS and application level

·      Perform move, change and upgrade tasks for the hardware.

·      Maintain a Central repository of all Hardware & software products.

·      Support the IT infrastructure at various project site offices in India and abroad.

·      Creation of tickets in the local incident management system; classification of tickets; driving the resolution; compilation of periodic reports from incident management system.

·      Creation of tickets in the incident management system of Group IS and expediting of the resolution.

·      Monitoring of availability of basic infrastructure and applications. Monitoring of the availability of selected components in IT infrastructure; forward incidents to right specialist.

·      Data entry in license and asset management system.

·      Support in development of tools and utilities.

·      Support in developing work instructions and improvement initiatives. Maintenance of the system documentation in his/her area of expertise.

·      Ensure availability of up-to-date system documentation including local specialties.

·      Participation in initializing and executing IT projects for further developing the IT infrastructure in his/her area of expertise.

·      Internal and external coordination with other disciplines and vendors/external agency.

The tasks involved may require coordination with Regional and headquarter administrators.

Education qualification & Experience : B.E/B.Tech or B.CA/M.CA with relevant Microsoft certifications
Technical Knowledge :

·      Expertise across all Microsoft related topics (Server 2012 & 2016, Windows 10, Active Directory, O365, etc)

·      Expertise on SharePoint server infrastructure administration (Installation, support, troubleshooting)

·      Hands on experience in Installation and administration of Servers, SAN/NAS, Backup devices and LAN switches.

·      Expertise in installation and Troubleshooting of Data Backup solutions

·      Expertise in Installation and Troubleshooting of Microsoft Windows Server operating system, Windows 10 Operating system, Microsoft SCCM Client

·      Expertise on DNS, DHCP, Active directory, backup & restore, Microsoft evergreen

·      Technical knowledge on Hypervisor Technologies (VMWare & HyperV)

·      Expertise in troubleshooting Software, Hardware and Network related issues with basic command.

·      In-depth knowledge of monitoring of server & client performance.

·      Working knowledge on Network TCPIP, DNS,  DHCP, Active directory.

·      Advance knowledge on IT security policies, standards and methodology

Preferred SkillSet :

·      Knowledge of Microsoft technologies for server/client setup

·      Server maintenance

·      Microsoft Server 2012 and above operating system/Applications troubleshooting

·      Microsoft & Cisco Certified preferred(MCSE,

·      Able to generate effective IT documentation (manuals, procedures and work instructions)

·      Able to work independently.

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