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Job Code : Cryostar
Job Title / Position : Service Support Engineer
Department : Sales & Marketing Cryostar
Educational Qualifications : Mechanical Engineering Diploma/degree or equivalent preferred
Technical / Subject Knowledge :

·        Knowledge of Cryostar products including pumps and turbo machinery

·         Knowledge of instrumentation and control systems and equipment

·         Exposure to PLC systems and ability to troubleshoot control issues

·         Familiar with variable frequency drives (VFDs)

·         Ability to read engineering drawings (including electrical schematics)

·         Electrical Knowledge

·         Ability to use measurement devices for troubleshooting

·         Good computer skills (Microsoft and similar)

·         Mechanical Engineering Diploma/degree or equivalent preferred

·         3-5 years’ experience in a similar field

Experience with industrial equipment and control systems

Key Role & Responsibility :

The main activities of this position are in particular :


  • Provides support to customers in India, ensuring a high level of customer service. 
  • Be able to perform on site Commissioning, Maintenance and workshop repairs activities on Pumps and Turbines 
  • Coordinates with Service Supervisor in the planning of activities in the workshops and on customer sites, to ensure optimum customer service levels and timely response to customer needs.
  • Coordinates with Engineers in CSF to resolve technical issues and improve or solve reliability issues with equipment and machinery.
  • Works closely with BU Service teams in France regarding trouble shooting, commissioning and other service issues.
  • Responsible for contributing to CSI service revenue objectives
  • Demonstrate High Level of Commitment towards Safety
  • Participate in compliance with relevant processes and procedures concerning site visits and product safety.
Experience Bracket : 3-5 years’ experience in a similar field
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